Privacy Policy

How solveraniqo protects and manages your personal information

Last Updated: 15 March 2025

At solveraniqo, we take your privacy seriously. This policy explains what information we collect, why we need it, and how we keep it safe. We're based in Australia and follow the Privacy Act 1988, including the Australian Privacy Principles.

Running a business means dealing with numbers, budgets, and financial decisions every day. When you trust us with your information to help manage those essentials, we owe you transparency about what happens to your data.

Questions about your privacy? Contact our Privacy Officer at contact@solveraniqo.com or call us at +61894704366. We're located at Shop 77/78, Westfield Belconnen, Benjamin Way, Belconnen ACT 2617, Australia.

1

What Information We Collect

We collect information that helps us provide better budgeting tools and financial guidance for your business. The type of data we gather depends on how you interact with our services.

Information You Give Us Directly

  • Your name, email address, phone number, and business details when you register
  • Business information like company name, ABN, industry type, and business size
  • Financial data you input into our budgeting tools (we never access your bank accounts directly)
  • Communication history when you contact our support team
  • Feedback and responses to surveys you choose to complete

Information We Collect Automatically

When you use our website, we automatically gather technical information to improve your experience:

  • Device information, including IP address, browser type, and operating system
  • Usage data showing which features you use and how often
  • Location data (general region only, based on IP address)
  • Cookies and similar tracking technologies (you can control these in your browser)
Data Category Purpose Legal Basis
Contact Details Account management and communication Contract performance
Business Information Service customization and relevant advice Legitimate business interest
Financial Data Budget analysis and planning tools Contract performance
Usage Analytics Service improvement and feature development Legitimate business interest
Communication Records Support quality and dispute resolution Legal obligation
2

How We Use Your Information

Your data helps us deliver practical budgeting tools and support. We don't sell your information to third parties, and we only use it for purposes that directly benefit your experience with solveraniqo.

  • Providing access to our budgeting platform and related tools
  • Generating financial reports and budget analyses specific to your business
  • Sending service updates, tips, and educational content about business finance
  • Improving our platform based on how people actually use it
  • Responding to your questions and providing technical support
  • Meeting legal obligations, including Australian tax and business reporting requirements
  • Detecting and preventing fraud or unauthorized account access

Marketing Communications

We'll occasionally send you helpful content about business budgeting and new features. You can opt out anytime by clicking the unsubscribe link in any email or adjusting your preferences in your account settings. We respect your inbox.

3

Who We Share Information With

We work with carefully selected service providers to run our business effectively. These partners only access the minimum information needed to do their jobs, and they're bound by strict confidentiality agreements.

Service Providers We Work With

  • Cloud Hosting: Australian-based servers that store your data securely
  • Email Services: Platforms that help us send account updates and educational content
  • Payment Processors: Secure services that handle subscription payments (we never see your full credit card details)
  • Analytics Tools: Software that helps us understand how people use our platform
  • Customer Support: Tools that help our team respond to your questions efficiently

We might also share your information when legally required, such as responding to court orders or government requests. If solveraniqo is ever acquired or merged with another company, your data would transfer to the new entity under the same privacy protections.

International Data Transfers

Your information is primarily stored on Australian servers. Some of our service providers operate internationally, but we ensure they meet Australian privacy standards through contractual safeguards and compliance certifications. We don't transfer data to countries with inadequate privacy protections.

4

Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information. We've built systems to make exercising these rights straightforward.

Access Your Data

Request a copy of all personal information we hold about you. We'll provide this within 30 days at no charge.

Correct Inaccuracies

Update incorrect or outdated information in your account settings, or contact us for help making changes.

Delete Your Account

Request complete deletion of your account and associated data. Some records may be retained for legal compliance.

Export Your Information

Download your financial data in a portable format to use with other services or for your own records.

Object to Processing

Opt out of certain data uses, like marketing communications or analytics tracking.

Lodge a Complaint

Contact us about privacy concerns. You can also complain to the Office of the Australian Information Commissioner.

How to Exercise Your Rights

Email our Privacy Officer at contact@solveraniqo.com with your request. We'll verify your identity and respond within 30 days. For account deletion, we'll confirm the request and explain what data will be permanently removed versus what must be retained for legal purposes.

5

How We Protect Your Information

Security isn't just a checkbox for us. We've implemented multiple layers of protection to keep your business data safe from unauthorized access, loss, or misuse.

  • Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
  • Access Controls: Staff only access customer data when necessary for support, and all access is logged
  • Regular Audits: Quarterly security assessments and annual penetration testing
  • Secure Infrastructure: Australian Tier III data centers with physical security and redundancy
  • Password Protection: Enforced strong passwords and optional two-factor authentication
  • Backup Systems: Daily encrypted backups stored in separate geographic locations

Security Breach Protocol

If we detect a data breach that might affect you, we'll notify you within 72 hours and explain what happened, what data was involved, and what steps we're taking. We'll also report to the Office of the Australian Information Commissioner as required by law.

No system is completely impregnable, but we continuously update our security measures as threats evolve. We also recommend you protect your own account by using a strong unique password and enabling two-factor authentication.

6

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of data have different retention periods.

Data Type Retention Period Reason
Account Information Duration of active account Service provision
Financial Records 7 years after account closure Australian tax law requirements
Communication Records 3 years Dispute resolution and quality assurance
Usage Analytics 2 years Service improvement
Marketing Preferences Until withdrawal of consent Compliance with your choices

When you close your account, we'll delete your personal data within 90 days, except for records we're legally required to keep. Financial transaction data must be retained for seven years under Australian taxation law. Anonymized usage data might be retained longer for statistical purposes, but it can't be linked back to you.

7

Cookies and Tracking Technologies

We use cookies and similar technologies to make our website work properly and understand how people use it. Most are harmless and necessary, but you have control over what gets stored.

Types of Cookies We Use

  • Essential Cookies: Required for login, security, and basic functionality. These can't be disabled without breaking the service.
  • Functional Cookies: Remember your preferences like language settings and display options.
  • Analytics Cookies: Help us understand which features are used most and where people get stuck.
  • Performance Cookies: Monitor site speed and technical issues so we can fix problems quickly.

We don't use advertising cookies or track you across other websites. You can manage cookie preferences through your browser settings, though disabling essential cookies will limit functionality. Most browsers let you view and delete cookies individually.

8

Children's Privacy

solveraniqo is designed for business owners and professionals. Our services aren't intended for anyone under 18, and we don't knowingly collect information from children. If you're a parent who believes your child has provided us with personal information, please contact us immediately and we'll delete it.

9

Changes to This Policy

Business practices and laws change, so we might update this privacy policy occasionally. When we make significant changes, we'll notify you by email and display a notice on our website. The "Last Updated" date at the top shows when the most recent changes were made.

Minor clarifications or updates to contact details might happen without notification. We recommend checking this page periodically if you want to stay informed about how we protect your information.

10

Third-Party Links

Our website might link to external resources we find useful for business owners. These third-party sites have their own privacy policies that we don't control. We encourage you to read their policies before sharing personal information. This privacy policy only applies to solveraniqo's own services.

Get in Touch About Privacy

Have questions about how we handle your data? Need to exercise your privacy rights? Our team is here to help.

Email: contact@solveraniqo.com
Phone: +61894704366
Address: Shop 77/78, Westfield Belconnen, Benjamin Way, Belconnen ACT 2617, Australia

This privacy policy complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles. If you're not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.